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Refund policy

Refund policy

At Guiltfreee.com, we deliver fresh, preservative-free healthy snacks including laddus, makhana, and traditional gift hampers to make guilt-free snacking accessible across India. As a trusted D2C brand, we do not accept returns on food products to uphold strict hygiene, food safety standards, and prevent waste of perishables. Customer issues are resolved swiftly through replacements or refunds on a case-by-case basis.

No Returns Policy

We do not accept returns for any food items, including opened, unopened, or used packs, due to health and safety regulations for consumables in India.

  • Applies to all products: laddus, makhana, gift hampers, and combos.

  • Reasons: Prevents contamination risks and aligns with industry norms for fresh snacks.

Eligibility for Support

Contact us immediately if facing issues like damaged packaging, wrong item, manufacturing defect, or short expiry (before stated shelf life).

  • Must notify within 48 hours of delivery with order details, photos, and unboxing video.

  • Case-by-case review for replacements or refunds only—no automatic approvals.

Resolution Process

  1. Reach out via WhatsApp +91 78982 17931, email support@guiltfreee.com, or live chat.

  2. Our team assesses with proof (photos/video) and decides on replacement (preferred) or refund.

  3. Free replacement ships within 3-5 days if approved; no pickup needed for replacements.
    Our support operates 10 AM-7 PM IST for quick resolutions tailored to Indian logistics.

Refunds

Refunds issued only after team verification, to original payment method (UPI, card, wallet) within 5-7 working days.

  • Full amount for valid defects (excluding promo discounts).

  • COD: Via store credits post-approval.

  • No cash refunds or returns processed.

Key Notes for Customers

  • Shelf Life: Products arrive with 3-6 months validity; inspect at delivery.

  • COD Orders: Fully supported Via store credits post-approval.

  • Non-Refundable: Taste dissatisfaction, change of mind, or post-consumption issues.

  • Exceptions: Rare force majeure (weather, strikes) may delay processing.
    This policy builds trust while protecting quality, inspired by leading healthy snack brands.

Contact Details

  • WhatsApp/Call: +91 78982 17931 (10 AM-7 PM IST)

  • Email: support@guiltfreee.com

  • Live Chat: Available on guiltfreee.com
    Enjoy guilt-free delights! Policy updated: April 2026.