Delivery and return

🚚 Delivery Policy

  • We deliver pan-India through trusted courier partners.

  • Orders are shipped within 24–48 hours after confirmation.

  • Delivery usually takes 3–7 working days depending on your location.

  • Once shipped, you’ll get a tracking link via SMS/Email/WhatsApp to track your order in real time.

  • Please ensure you provide the correct address and active phone number at checkout. Orders with incomplete/incorrect details may get delayed or returned.

👉 Pro Tip to avoid RTO (Return to Origin):
Keep your phone reachable for courier calls. If delivery is attempted and missed repeatedly, the order will be canceled and shipping charges will be deducted.

🔄 Return, Replacement & Refund Policy

At Guilt Free, we make and pack fresh, homemade, consumable snacks with the highest hygiene standards. To ensure food safety for all our customers:

  • Opened or Used Products:
    Once opened, our products cannot be repackaged or resold due to hygiene challenges. Hence, exchanges or refunds on opened or used items are not possible.

  • Unopened & Unused Products:
    In exceptional cases, if the product is unopened and unused, and you raise a request within 48 hours of delivery, we may issue store credits worth the value of the product (excluding shipping charges).

  • Damaged, Wrong, or Expired Products:
    If you receive a product that is damaged, expired, or incorrect, please contact us within 48 hours with your order ID and clear images.
    Once verified, we’ll arrange a replacement or store credits for your next order.

  • Refunds:
    In rare cases where refunds are approved, the amount will be credited back to your original payment method within 7–10 working days.

📩 Need Help?

We’re just a message away:

Your trust means everything to us – and we’re committed to making your Guilt Free experience smooth, safe, and truly guilt free. 🌱💚